Replacement Parts Service

Replacement Parts Service

GG INFINITE offers replacement parts service for your Bandai model kits.  Being avid modelers ourselves, we understand that sometimes parts would break or become misplaced. With our Replacement Parts Service we hope to remedy these problems, and to help you finish your model project.

 

ORDERING:

To inquire / order a replacement part is easy with the following steps.

1.    Fill in the required info in the Replacement Parts Service Form

2.    GG INFINITE will respond to your request within 2-5 business days (depending how busy we are) and email you with a quotation for your replacement parts request. When you are ready to order, you may respond to our quote stating your intent to order, and we would send you a payment request for the order balance via Paypal

3.    GG INFINITE will then place the order and ship out the order once the replacement part(s) arrived to our warehouse.

Note: We order parts on the 15th and 30th of each month.  Is generally best to submit your order request as soon as possible as we need time to process your quotation, invoice & payment;  before we submit your order with the manufacturer.

 

PRICING:

- Parts generally cost $3.00 USD each. If you order more than 3 pieces, we will discount each part cost to $2.75 USD each.  (Note: Please note that some parts do cost more and cannot be discounted, )

- Pricing of an entire runner will be based the total amount of parts on the runner.  Master Grade gunpla kits with psycho frame runner and Real Grade gunpla kit inner frame runner must order as an entire runner (Parts on those runners cannot be individually ordered).

- Some parts are higher in cost, such as B Runner (RG Kits - Inner frame runner) which cost $18.00 USD for the entire runner.  We will provide customer with a quotation before purchase. 

 

SHIPPING:

Shipping in the United States:  We offer to ship via USPS First Class Mail (No Tracking) for a fix cost of $3.00 USD.  For larger parts shipment, we will ship via USPS Priority Mail (Tracking Included). We will provide customer with a shipping quotation before purchase.  Generally, we recommend using USPS Priority Mail as the preferred shipping method.

International shipping (Outside of U.S.):  The most cost effective way is to ship using USPS First Class Mail.  However, this method does not include tracking feature, and we do not compensate for lost packages.  We highly suggest using USPS Priority International Mail, this method has tracking, but higher in cost.  We will provide customer with a shipping quotation before purchase.

 

NOTES:

-      Replacement part is considered a special order which requires a minimum 6-8 weeks time for part acquisition (This is just an estimate, it also depends on how busy Bandai's part department is at the time).  Parts order are subject to availability from the manufacturer (Bandai).  Bandai does not inform us whether a part is available, so if your part does not arrive within a month, you can either request to wait another ordering cycle (6-8 weeks) or request for a refund.

-      Customer may not cancel a replacement part order once it is shipped out.  And returns are not accepted.

-      We are only offering replacement part service for Bandai's Gundam model kits only.

-      We do not replace parts for Bandai's exclusive gunpla releases.

-      There will be instances where we will require you to send us a scan of the instruction manual for the parts you need.  We will ask for this only if is necessary when processing your order.

-      We do not provide refund for lost packages using USPS First Class Mail, as this type of shipping method does not provide tracking, and is shipped at your own risk.  We highly suggest using USPS Priority Mail as the preferred shipping method.

-      Replacement part service is a time consuming service which we are providing our customers as a special service.  Part orders usually take 6-8 weeks to fulfill, sometime even longer.  We ask that you be patient with us.